Refund policy

We offer a 30-day return period from the date you receive your item.

If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.

To be eligible for a return:

For returns relating to product effectiveness, a complimentary physiotherapist video consultation is required prior to return approval.

This consultation ensures correct usage and provides support before processing the return.

The consultation is provided at no cost to the customer.

Following the consultation, return instructions will be issued if the customer chooses to proceed with the return within the 30-day period.

To initiate a return request, please contact

Include your order number and reason for return.

All returns must be approved prior to being sent back. Items returned without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer unless the item is confirmed faulty or damaged.

Please inspect your order upon receipt.

If your item is defective, damaged, or incorrect, contact us within 7 days of delivery at:

We will assess the issue and provide a replacement or refund where appropriate.

Return shipping costs for confirmed faulty items will be covered by us.

We do not accept returns on:

For orders shipped to the European Union, customers may cancel or return their order within 14 days of receipt without providing a reason.

Items must be unused and returned in original packaging with proof of purchase.

Once a returned item is received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method within 10 business days.

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